Internal IT Staff or Managed Services?

Hint: It isn't an "Either-Or" decision.

Your organization has an internal IT (Information Technology) support, whether it's "the IT guy" or a full-fledged department. Do any of the following situations sound familiar?

 

You have one person:

  • She's constantly battling to put out fires
  • You want to upgrade your network, but his skill set doesn't include newer technologies (but you are not looking to replace him).
  • There is a lot of work about your core business that she could do, but she doesn't have the time!
  • When he goes on vacation, nobody can support your technology issues!
  • When she leaves your company, nobody knows where anything is or how it works!
  • There is no time to even consider newer technologies!

 

You have an IT Department:

  • You have a specific need (like Exchange, SharePoint, security) but you don't have time or expertise.
  • You have a specific need, but not 40 hours worth.
  • Your department is focused on applications, not infrastructure.
  • You can't keep up with the newer technologies.

Introducing: Co-Managed IT Services with Synergy Computing, Inc.

A customized combination of service and support that blends the benefits of both Managed Services with Internal IT.

At the core of any good Managed Services is the relationship between the client and the service provider. Traditional MSP agreements provide the services with "sharing" or co-managing.

As with any Managed Services agreement, Synergy Computing uses monitoring tools for proactive and responsive analysis, inventories, management, and maintenance. And make those tools available to our Co-Managed IT Service partners, along with all alerts and appropriate support. Our monitoring targets include:

  • Network
  • Infrastructure
  • Virtual Servers
  • Cloud Resources
  • Desktops
  • End Users
  • Dark Web
  • Microsoft 365 (Office 365)
  • SQL Server
  • Exchange
  • SharePoint
  • Firewalls/Routers
  • Security (on multiple layers)
  • Mobile Devices

This means that not only are these items monitored, but they're also documented. Hardware inventories, software inventories, licensing, procedures. Backups are tested. And more!

And best of all, we can customize the agreement to the needs of your organization. Consider some of the scenarios that Synergy Computing is already supporting:

 

  • We support the servers, Internal IT supports the desktops and end-users.
  • We provide the monitoring, Internal IT calls us when they need additional help.
  • We provide and manage backup and endpoint security.
  • We support virtual infrastructure.
  • We provide monitoring and help out when the tough problems arise!

We don't replace your IT Staff. We make them better.

Ready to find out how Co-Managed IT Services can work for your business? Let's schedule a quick call: https://calendly.com/scottmphillips/15-minute-phone-comits